Our Mission behind Software Support
Client software support is key. We always strive to be available for our clients should they need our technical services. Our staff is fully trained and well versed in our software solutions. Able to tackle any issues quickly and effectively.
We deal with all types of support. This include startup operations where babysitting the client is crucial. Is is imperative that the client obtains the full benefits of the software solution used.
We have various types of support contracts to cater for the requirements of clients. Through these agreements, we provide telephone, email, on-site and internet based remote support. Our Support Packages also include periodic software system updates. These are distributed to all our contract clients.
All support calls are being managed through a trouble ticket system. This guarantees that your call is being treated with the importance it deserves.
With regards to our support personnel, we make sure of the following points. Full team engagement, proper training, staffing, positive coaching, innovation and growth.
The quality and level of our software support service speaks for itself. Client performance, effectiveness, sound SLA’s, alignment and satisfaction.